Sales Terms & Conditions

North Valley Woodworks — Peralta, New Mexico

Effective Date: October 22, 2026

1. Custom Furniture Orders

North Valley Woodworks (NVWW) specializes in handcrafted, made-to-order hardwood furniture. Each order is produced according to the specifications approved by the customer.

Customers are responsible for reviewing and approving all specifications, including dimensions, wood species, thickness, finish, table base, seating selections, quantities, pricing, and delivery arrangements before placing an order.

2. Estimates & Pricing

All furniture pricing is provided through an official QuickBooks estimate issued by NVWW.

Estimates are valid for 30 days from the date issued unless otherwise specified.

Promotional pricing, discounts, and special offers expire at the conclusion of the applicable promotion, regardless of the estimate's 30-day validity period. An estimate does not extend an advertised sale or promotional offer.

To receive promotional pricing, the customer must approve the estimate and submit the required deposit before the promotion expires, unless otherwise expressly stated in writing by NVWW. Promotional pricing is locked in only after order approval and receipt of the required deposit during the promotional period.

Prices may be revised after an estimate expires. Once an order is confirmed through approval and receipt of the required deposit, the agreed order price is established, subject to approved changes.

3. Order Approval & Deposits

A 50% deposit is required to confirm a custom dining furniture order.

The deposit becomes nonrefundable immediately upon receipt of payment, subject to applicable law and the exceptions described in our Refund & Cancellation Policy.

An estimate alone does not reserve production capacity. Orders are confirmed after customer approval and receipt of the required deposit.

4. Final Payment

The remaining balance is due upon completion of the furniture.

Full payment must be received before furniture is released for pickup or delivery unless otherwise agreed to in writing by NVWW.

Payments made by check must clear NVWW's bank before furniture is released.

5. Production Lead Times

Custom dining furniture typically requires an estimated 8–12 weeks for production.

Lead times are estimates, not guaranteed completion or delivery dates. Production schedules may be affected by material availability, supplier delays, order complexity, approved changes, and other circumstances.

NVWW will communicate material scheduling changes when reasonably possible.

Any expressly agreed delivery deadline will be governed by the specific written order agreement and applicable law.

6. Changes to Approved Orders

Requests to modify an approved order must be submitted to NVWW for review.

Changes to dimensions, materials, finishes, seating, or other specifications may result in additional charges or adjustments to the estimated completion date.

Changes are not effective until approved and documented by NVWW and the customer.

Any additional charges resulting from requested changes must be disclosed to and approved by the customer before those changes are implemented.

7. Cancellations & Refunds

Custom furniture cancellations, returns, and refunds are governed by the NVWW Refund & Cancellation Policy.

Customers should review that policy before approving an estimate and submitting payment.

8. Delivery & Pickup

Delivery availability, charges, scheduling, customer preparation, and pickup arrangements are governed by the NVWW Shipping & Delivery Policy.

Applicable delivery charges will be included in the customer's estimate.

9. Natural Wood Characteristics

Solid hardwood naturally varies in grain, color, knots, texture, and appearance. Wood also responds to environmental conditions over time.

Customers should review the NVWW Natural Wood & Cosmetic Standards before approving an order.

10. Warranty & Furniture Care

Furniture warranties, coverage limitations, care requirements, and maintenance recommendations are detailed in the NVWW Customer Care & Warranty Guide.

11. Website Information

The NVWW website is provided to help customers explore furniture designs, available options, materials, and finishes.

Product photographs, samples, and digital renderings are illustrative. Natural materials and handcrafted production may result in reasonable variations in appearance.

Website configurations, displayed prices, and submitted order requests do not constitute a confirmed order. Final specifications and pricing are established through the customer's approved QuickBooks estimate and receipt of the required deposit.

Submitting a request through the NVWW website does not constitute an obligation to purchase, reserve production capacity, or require payment.

All customer estimates, order approvals, invoicing, and payments are handled directly through QuickBooks. NVWW does not process customer purchases or collect payments through its website.

12. Communications & Written Approvals

NVWW may communicate with customers by email or text regarding order specifications, estimates, production updates, changes, completion notifications, and other order-related matters.

Where written approval is required, approval may be documented through email or another written method accepted by NVWW.

Verbal discussions alone do not authorize changes to an accepted order.

13. Customer-Caused Production Delays

If production cannot reasonably proceed because NVWW is waiting for required information, selections, or approvals from the customer, NVWW may pause the affected work.

The estimated completion date may be revised to account for the delay and any resulting scheduling or material availability changes.

NVWW will communicate significant delays and revised expectations when reasonably possible.

Customer-caused delays do not automatically authorize additional charges. Any additional charges must be disclosed to the customer.

14. Third-Party Seating & Components

Certain dining chairs, seating products, hardware, and furniture components may be manufactured or finished by third-party suppliers.

Availability, finishes, materials, specifications, and manufacturing characteristics may differ from furniture produced directly by NVWW.

Applicable warranty coverage, manufacturer-related limitations, and service requirements are governed by the NVWW Customer Care & Warranty Guide and any applicable manufacturer warranty.

Cancellation and return restrictions for special-order seating are governed by the NVWW Refund & Cancellation Policy.

15. Related Policies & Applicable Rights

These Sales Terms & Conditions should be read together with the applicable North Valley Woodworks customer policies, including:

• Refund & Cancellation Policy

• Shipping & Delivery Policy

• Natural Wood & Cosmetic Standards

• Customer Care & Warranty Guide

• Furniture Care & Maintenance Guide, where applicable

The applicable policies will be made available to customers before order acceptance.

Nothing in these Sales Terms & Conditions limits or excludes consumer rights or remedies that cannot lawfully be waived.

16. Contact Information

Questions regarding these Sales Terms & Conditions, estimates, orders, or customer policies may be directed to North Valley Woodworks through our Contact Us page.

North Valley Woodworks
Peralta, New Mexico
Handcrafted in New Mexico