Refund & Cancellation Policy

North Valley Woodworks — Peralta, New Mexico

Effective Date: October 22, 2026

1. Made-to-Order Furniture

North Valley Woodworks (NVWW) builds custom furniture to customer-approved specifications. Customers are responsible for reviewing all order details, including dimensions, wood species, finish, base, seating, pricing, and estimated production schedule, before approving an order.

2. Order Confirmation and Deposit

A 50% deposit is required to confirm a custom dining furniture order. The deposit becomes nonrefundable immediately upon receipt of payment, subject to applicable law and the exceptions described in this policy.

The deposit reserves production capacity and supports order preparation.

3. Customer-Initiated Cancellations

Customers may request cancellation in writing. Once payment has been received, the 50% deposit is nonrefundable, except where otherwise required by law or provided in this policy.

Any payments exceeding the deposit will be evaluated for potential refund based on order status, work performed, committed costs, contractual obligations, and applicable law.

NVWW may voluntarily approve an exception or accommodation in an individual case without establishing a precedent for other orders.

4. Changes to Approved Orders

Changes to dimensions, materials, finishes, chair selections, or other approved specifications require NVWW approval.

Requested changes may result in additional charges or adjustments to the estimated completion date. Any resulting adjustments must be documented and approved before the changed work proceeds.

5. Completed Custom Orders and Returns

Because our furniture is made to customer-approved specifications, returns for a change of mind are generally not accepted.

This policy does not limit remedies required by applicable law for damaged, defective, or nonconforming merchandise.

6. Orders NVWW Cannot Fulfill

If NVWW cancels an order or cannot fulfill its contractual obligations, refunds will be handled in accordance with the order agreement and applicable law.

Customer deposits will not be automatically forfeited when NVWW is responsible for nonperformance.

7. Damage, Defects, and Warranty

Delivery damage, workmanship concerns, and warranty claims are addressed under our Customer Care & Warranty Guide, including the Natural Wood & Cosmetic Standards and Limited Warranty.

Nothing in this policy waives rights or remedies that cannot legally be excluded.

8. Refund Processing

Approved refunds will be documented and returned through an appropriate payment method within the period required by applicable law.

NVWW will communicate the approved amount and anticipated processing timeline.

9. Policy Acceptance

This policy applies to orders placed on or after its effective date when these terms are incorporated into the customer agreement.

Customers receive access to the applicable policies before approving their QuickBooks estimate and submitting payment.

10. Contact

North Valley Woodworks

Peralta, New Mexico

Website: https://nvww.org

For questions concerning cancellations or refunds, please Contact Us or use the contact information provided on your estimate or invoice.