Shipping & Delivery Policy

North Valley Woodworks — Peralta, New Mexico

Effective Date: October 24, 2026

1. Made-to-Order Furniture

North Valley Woodworks (NVWW) specializes in handcrafted, made-to-order hardwood furniture. Because our furniture is custom-built, production and delivery schedules differ from those of traditional retail furniture stores.

Our website serves as a product showroom and customization resource. All orders, payments, and delivery arrangements are confirmed through an official NVWW QuickBooks estimate and invoice.

2. Production Lead Times

Our standard estimated production time for custom dining furniture is 8–12 weeks following order confirmation and receipt of the required deposit.

Production timelines are estimates rather than guaranteed completion dates. Material availability, supplier schedules, order complexity, approved changes, and other circumstances may affect completion.

NVWW will communicate material changes to estimated schedules when reasonably possible.

3. Delivery Service & Pricing

NVWW offers furniture delivery from our workshop in Peralta, New Mexico.

Our standard delivery pricing is:

• $200 for delivery within the first 30 one-way miles from our workshop.

• $4 per additional one-way mile beyond the initial 30 miles.

Mileage is calculated using the one-way driving distance from our Peralta workshop to the delivery address.

Delivery charges are calculated using Google Maps and included in the customer's QuickBooks estimate before order approval.

Deliveries outside our normal service area or requiring special arrangements are subject to NVWW approval and may require a separately quoted delivery charge.

4. Scheduling Delivery or Pickup

Once an order is complete and ready for delivery or pickup, NVWW will notify the customer.

The customer is responsible for arranging delivery or pickup within 10 calendar days of the completion notification.

Delivery dates and times are coordinated between NVWW and the customer and are subject to availability.

The remaining order balance must be paid before the furniture is released for delivery or pickup unless otherwise agreed to in writing.

5. Storage Fees

If a customer does not arrange or accept delivery or pickup within 10 calendar days following notification that the furniture is ready, NVWW may assess a storage fee of $15 per calendar day beginning on day 11.

Storage fees apply only when the delay is attributable to the customer.

Storage fees will not be assessed for delays caused by NVWW.

Any applicable storage fees must be paid before the furniture is released, subject to applicable law and the terms of the customer agreement.

6. Delivery Access & Customer Preparation

Customers are responsible for ensuring that the delivery location is reasonably accessible and prepared to receive the furniture.

Before delivery, customers should:

• Confirm that doorways, hallways, stairways, elevators, and other access points can accommodate the furniture.

• Clear the delivery route and intended furniture location.

• Identify stairs, restricted access, narrow openings, or other delivery obstacles before scheduling.

• Ensure that an authorized adult is available to receive and inspect the furniture.

NVWW may decline to move furniture through an opening or along a route that presents an unreasonable risk of injury or property damage.

Any special access requirements must be disclosed before delivery arrangements are finalized.

7. Unsuccessful Delivery & Redelivery

If a scheduled delivery cannot be completed because of customer unavailability, inadequate access, an unprepared delivery location, or another customer-caused circumstance, additional charges may apply.

When a separate delivery trip is required because of a customer-caused unsuccessful delivery, a redelivery charge equal to 150% of the original delivery charge will apply.

Storage fees may also apply under Section 5 when the delay extends beyond the applicable 10-day period.

NVWW will communicate applicable additional charges before scheduling redelivery.

8. Customer Pickup

Customers may arrange to pick up completed furniture from NVWW by appointment.

Customers choosing pickup are responsible for providing a suitable vehicle, protective materials, and appropriate assistance for packing, loading, securing, and transporting the furniture.

NVWW may assist when available but is not obligated to do so.

NVWW is not responsible for damage resulting from improper loading, securing, transportation, or handling after the customer takes possession, except as required by applicable law.

9. Delivery Inspection & Acceptance

Customers should inspect their furniture at delivery or pickup and identify any visible damage, missing components, or other concerns.

NVWW uses a Delivery Confirmation form to document the furniture received and any exceptions identified at handoff.

Signing the delivery confirmation documents the condition and receipt of the furniture but does not waive applicable warranty rights or legal remedies for defects discovered later.

10. Responsibility After Delivery or Pickup

Responsibility for loss or damage arising from the customer's subsequent handling, transportation, storage, or use generally transfers when the customer takes possession of the furniture, subject to applicable law and the customer agreement.

Claims involving manufacturing defects or covered workmanship issues remain subject to the applicable NVWW Limited Warranty.

11. Furniture Care

NVWW furniture is designed for appropriate indoor residential use unless expressly identified otherwise.

Customers should review our Customer Care & Warranty Guide, including the Natural Wood & Cosmetic Standards and Furniture Care & Maintenance Guide, for information regarding proper care, handling, and environmental conditions.

12. Contact

North Valley Woodworks

Peralta, New Mexico

Website: https://nvww.org

For delivery scheduling, pickup arrangements, or questions regarding this policy, please Contact Us or use the contact information provided on your estimate or invoice.